Privacy Policy

Last Updated: Nov. 24, 2025

The Floor Store, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS/text messaging, including A2P (Application-to-Person) toll-free messaging.

By using our website, submitting information, or opting in to receive SMS communications from us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Mailing address

Company name

Any information you voluntarily provide through web forms, SMS, or other communication channels

SMS/Text Message Information

When you opt in to receive messages from us, we collect:

Your phone number

Message content you send to us

Delivery status, message history, and carrier-related metadata

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Device information

Browser type

Cookies and usage data

2. How We Use Your Information

We may use your information to:

Provide products, services, and customer support

Send transactional updates, service alerts, and account notifications

Send promotional or marketing messages only if you opt in

Respond to inquiries and requests

Improve website performance and user experience

Maintain compliance with legal and regulatory requirements

3. SMS/Text Messaging Terms (A2P Compliance)

By providing your phone number and opting in, you agree to receive SMS/text messages from:

The Floor Store, LLC
1-844-960-1234

Message Frequency

Message frequency varies. You may receive alerts, reminders, account updates, or promotional messages depending on your opt-in selection.

Opt-Out Instructions

You may opt out at any time by replying:
STOP – to stop receiving messages
HELP – to receive additional support information

After you send “STOP,” you will receive one final confirmation message. No further messages will be sent unless you opt in again.

Message & Data Rates

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Consent

Consent to receive marketing messages is not a condition of purchase.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

Service Providers

Such as:

SMS delivery platforms (e.g., Twilio, Telnyx, Sinch, LC/GoHighLevel, etc.)

Payment processors

CRM and marketing software

Website hosting providers

These vendors are contractually obligated to safeguard your data.

Legal or Compliance Requirements

We may disclose information if required to:

Comply with law enforcement

Protect our legal rights

Prevent fraud or misuse

5. Data Security

We use industry-standard security protocols to protect your information.
However, no method of transmission over the internet or via SMS is 100% secure.
You use our services at your own risk.

6. Data Retention

We retain personal and SMS communication data only as long as necessary to:

Provide services

Fulfill business purposes

Meet legal obligations

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your data

Request corrections

Request deletion

Opt out of marketing communications

Request a copy of the information we have on file

To exercise rights, email us at [email protected].

8. Links to Third-Party Sites

Our website and text messages may link to third-party websites.
We are not responsible for the content or privacy practices of external sites.

9. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be reflected by the “Last Updated” date at the top.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our SMS/text messaging practices, contact us at:

The Floor Store, LLC
Email: [email protected]
Phone: 1-844-960-1234
Address: 3200B Hwy 11 N. Picayune, MS 39466